Careers
Program Director
Organization Summary: GMCC has a 120-year history collaborating with the communities we serve to increase equity, foster wellbeing, and make a positiv impact throughout Minnesota. Our founding mission “uniting people of faith, serving people in need,” supports a vision where everyone has access to the opportunities and resources necessary to live healthy, fulfilling lives. Our work has included advocacy around equity, poverty, and social justice; mentoring; support services for older adults; youth development and education; hunger relief; housing stability; and recovery support. Today, we provide services in the areas of food, youth, and wellbeing.
Type: exempt, full-time, average minimum of 40 hours per week
Hours: Generally in office for 7-8 hours/day during business hours but can vary depending on programming
Reports to: GMCC President and Executive Director
Direct Reports: Five Full-Time and Three Part-Time Resource Navigators and Certified Peer Recovery Specialists
Start Date: ASAP
Application Deadline: May 23rd, but applications will be reviewed on a rolling basis
Starting Salary: $80,000 – $110,000
Role Overview
Program Design, Supervision, and Direct Service
- Lead the design, development, planning, delivery, and evaluation of GMCC’s wellbeing programs, including drop-in services, housing stability, and recovery support, ensuring alignment with GMCC’s mission and strategic plan
- Oversee the design, quality, and effectiveness of adult-focused programs to meet the needs of our community members
- Develop innovative programming and services to respond to existing and emerging trends and challenges in the communities we serve
- Monitor and ensure compliance with organization and regulatory requirements and policies
- Ensure fulfillment of and compliance with grants and contracts supporting the work
- Participate in direct service when needed
Leadership and Team Management
- Serve on GMCC’s leadership team alongside GMCC’s President and Executive Director, Director of Operations, and Director of Youth Programs
- Hire, train, support, supervise and mentor program managers, resource navigators, peer recovery specialists, and other staff
- Provide supervision and support including goal setting, performance management, conflict resolution, ongoing recognition, constructive feedback, and tailored training
- Build and maintain a positive and effective work environment and culture
- Ensure adequate staffing and resources are available for high-quality service delivery and to meet contractual obligations
Strategic Partnerships and Advocacy
- Identify collaboration opportunities and synergies
- Work with partners to find synergies for and create events and programs
- Build and maintain positive and collaborative relationships/partnerships with funders, community organizations, government agencies, and other stakeholders
- Represent GMCC at external events and participate in area workgroups to increase GMCC’s profile and build effective partnerships
- Monitor industry trends and activities
Financial and Operational Oversight
- Work closely with the President/Executive Director and the Director of Finance to develop and manage program budgets
- Identify new sources of revenue, efficiencies and other budgetary improvements to support program growth and financial sustainability
- Regularly report on program performance metrics and outcomes, including quantitative and qualitative information, and draft reports to funders
Continuous Improvement and Innovation
- Establish and monitor key performance indicators (KPIs) to measure success and inform decision-making.
- Use KPI data and feedback from individuals served, families, and staff to drive continuous improvement
- Stay current on trends, technology, and research to inform program innovation.
- Explore and leverage technology to enhance service delivery and operational efficiency.
Desired skills and characteristics
Interpersonal skills and communication – build positive and collaborative relationships with everybody; value diversity; manage disagreements; act with integrity; demonstrate adaptability; show commitment by making work visible
Strategic and analytical thinking – think strategically, analyze issues, and use sound judgment; demonstrated success in strategic planning and execution; analytical skills for data-driven decision-making and performance improvement; creative problem-solving abilities to address complex challenges.
Self-management – uses time effectively and efficiently; concentrates efforts on the most important priorities; adeptly handles several tasks at once; identifies opportunities and takes initiative
Compassion – genuinely cares about people; is available and ready to help; demonstrates real empathy with the joys and pains of others
Perseverance – pursues tasks with energy, drive, and a focus on completion; overcomes resistance or setbacks; steadfastly pushes self and others for results.
Managerial Courage – tactfully dispenses direct and actionable feedback; is open and direct with others without being intimidating; deals head-on with interpersonal challenges.
Motivating Others – creates a climate in which people want to do their best; can assess and support each person’s strengths; promotes confidence and optimistic attitudes.
Directing Others – Establishes clear directions; sets stretching goals and assigns responsibilities that bring out the best work from people; coach & develop others (including timely Performance Acceleration Discussions); establishes a good work plan and distributes the workload appropriately.
Passion for the Mission: A deep commitment to improving the quality of life and understanding the challenges for people experiencing homelessness, living in poverty, and/or struggling with substance use disorder
Technology skills: Proficient with GSuite software (Outlook, Word, etc.); CRM systems, HMIS, CES, and ability to quickly learn new technologies
Intercultural Competency: Ability to build trust and connect with individuals and groups that are from diverse backgrounds, communities, cultures and religions
Required Education, Experience, and Other Qualifications
- 8+ years of experience in nonprofit program management
- Experience supervising and training full-time staff
- Knowledge of treatment and recovery services, housing systems, HMIS and CES, case management, and working with people experiencing homelessness and struggling with substance use
- Proven ability to lead and inspire diverse teams in achieving organizational goals; strong interpersonal and communication skills for engaging stakeholders and building partnerships
- Ability to communicate clearly and diplomatically, both orally and in written form, with people from various backgrounds
You will be a good fit for our team if you are:
- Adaptable, able to pivot and adjust in response to changing circumstances, are comfortable with change and comfortable with a reasonable level of uncertainty
- Excited and able to work collaboratively as part of a team
- Can give and take constructive criticism and feedback and comfortable with continuous improvement
- Passionate and aware of issues of equity and comfortable collaborating closely with a broad diversity of genders, religions, cultures, and beliefs
- Have the interest and ability to strategically find synergies between projects or efforts
- Proactive and confident in taking initiative
How to Apply
GMCC works with Oasis DEG for Human Resources and Recruitment. Go to https://client.oasisassistant.com/DEGApplicant/jobsite.aspx?Company=GMC and enter the following credentials:
- Username: GMCC
- Password: applicant
- Use myoung@gmcc.org for the hiring manager’s email when prompted
- With your application please include a résumé, cover letter, and three references.